Role: Senior Support Analyst
for Deployment Services
Location: Weehawken - NJ
Mode: fulltime
L2- Experience: 5 – 7 Years
Desired Candidate Profile:
ü
Provide 24x7
Support and willing to work in shifts.
ü
Provide on-call
support on a need basis during weekends and holidays.
ü
Good understanding
of Build and Deployment process is desirable.
ü
ITIL/ ITSM
Certified professionals
Key Responsibilities / Role:
Duties
include, but are not limited to:
ü
Performing Build
and Packaging for the applications that are in scope
ü
Performing the
deployments for Non-Prod and Production environments for the applications that
are in the support scope
ü
Providing support
to business users for their requests/queries related to build and deployment
ü
Actively
participating in Change Management (CAB) calls to provide more details on the
deployment activities
ü
Actively work
with Release Management
team to plan and perform any production release
ü
Actively
participate in Incident or Problem Management calls/tasks if there are any
issues related to deployment
ü
Identify the
automation opportunities; raise it with the concern stakeholders and follow-up
with them till closure
Interact and
coordinate with upstream and/or downstream for any deployment requests/issues
and communicate to the key stakeholderssupport
experience
Experience
Should have worked in Build and Deployment Support for
3-4 years with a good exposure to ITIL aligned process areas is required
Skills:
ü
Should have good
experience in Deployment
activities
ü
Should have good
experience in Build,
Package and Staging Methodologies
ü
Strong
understanding of ITIL
Change and Release Management Methodologies
ü
Should have sound knowledge in Serena
Tools (SBM – Serena Business Manager, SRA – Serena Release Automation) and
ServiceNow.
ü
Hands-on
experience in any of the SCCM tools such as SVN, Serena is preferable
ü
Should have good
experience in Unix/Linux platforms and Shell scripting
ü
Should have
hands-on experience in Distributed Systems and/or ServiceMix
ü
Should possess
good verbal and written communication skills and be customer service orientated
ü
Good understanding of ITIL processes and Production
support experience
Thanks & Regards,
Christo Shan
Technical Recruiter
VDart Inc
Ph: 678-720-3153
Fax: 8664312320
E-mail ID:
christo@vdartinc.com / www.vdartinc.com
YIM - shan.christo / Gtalkchristo.vdartinc
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